Agentic AI capability directory

Find the discipline behind your AI-agent decision.

Explore 363 specialist areas across 19 capability families. The directory covers AI agents and their wider operating systems: models, tools, memory, identity, controls, workflows and accountable human decisions.

From answers to actions

Use the right scope for the question

Consider a customer refund. AI can help someone understand the request; an AI agent can also work through the steps needed to handle it.

  1. Understand information

    AI generates an answer

    AI can summarise documents, draft text or make predictions. A person decides what to do with the result.

    Example: summarise a customer’s refund request.

  2. Use tools and take steps

    An AI agent works through a task

    An AI agent can look up information, choose a next step and use connected software to carry out a task.

    Example: check the order, look up the refund policy and prepare a refund.

  3. Decide what it may do

    Your business sets the controls

    Permissions, approval steps and records of actions determine how the agent works with your people and software.

    Example: require a manager’s approval before issuing the refund, then record what happened.

How we help

We help you choose tasks for AI agents, set limits on their actions and test how they handle real work before expanding their use.

Specialist areas

363 specialist areas