Strategy & transformation6 MIN READ
Stop choosing AI use cases; start defining workflows
A list of AI ideas is not an operating plan. Define the work, decisions, authority and evidence before deciding whether an agent belongs in the workflow.
THE SOFTLANDER BLOG
Product management
Product decisions and acceptance disciplines for non-deterministic systems.
In Product management
13 articlesEvaluation & assurance6 MIN READ
Product acceptance criteria for non-deterministic systems
Accept an agent against outcome distributions, critical invariants and recovery evidence—not one scripted response or an average score.
Impact measurement6 MIN READ
The hidden total cost of operating an AI agent
Model usage is one line in a wider cost stack that includes integration, evaluation, control, human work, incidents, change and exit.
Strategy & transformation6 MIN READ
The no-agent test: when ordinary automation is the better choice
Agents earn their complexity only when a workflow needs bounded adaptation. A disciplined no-agent test can reveal when rules, search or ordinary software is safer and cheaper.
Strategy & transformation6 MIN READ
A transformation roadmap built around decisions, not technology releases
Model launches are not transformation milestones. Organize the roadmap around workflow, evidence, authority, operating and expansion decisions.
Evaluation & assurance6 MIN READ
What product leaders should demand from an agent evaluation
Product leaders need evaluation evidence that connects workflow outcomes, user experience and policy behaviour to a release choice—not a leaderboard score.
Impact measurement6 MIN READ
What should appear on an AI impact dashboard?
Give decision owners a balanced view of outcomes, quality, human work, cost, risk and change—with every measure tied to an action.
Impact measurement6 MIN READ
Measure cost per quality-adjusted completion, not cost per token
Connect spending to accepted workflow outcomes by counting retries, review, correction and failures alongside model and platform charges.
Strategy & transformation6 MIN READ
Build, buy or partner for an AI agent? Ask these questions first
Choose a sourcing path by separating the workflow advantage you must own from the capabilities you can responsibly obtain elsewhere.
Impact measurement6 MIN READ
Why AI productivity claims need a baseline
Time saved is not an outcome until the original work, quality, case mix and destination of released capacity are measured on comparable terms.
Strategy & transformation6 MIN READ
What a polished agent demo does not tell you
A demonstration shows one possible path. A buying decision needs evidence about representative work, failure, authority, recovery and operation.
Strategy & transformation6 MIN READ
How to prioritise an enterprise portfolio of agent opportunities
Rank agent opportunities by decision value, workflow evidence, feasibility, consequence and reuse—not by enthusiasm, executive volume or demo polish.
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