Strategy & transformation6 MIN READ
How to write an RFP for agentic AI without buying a promise
Specify the workflow, evidence, responsibility and exit conditions suppliers must meet, then evaluate them through representative scenarios.
THE SOFTLANDER BLOG
Product and value
Product, procurement and economic disciplines for choosing and operating agentic AI responsibly.
In Product and value
10 articlesImpact measurement6 MIN READ
How to estimate the cost of an agent failure
Model concrete failure scenarios across detection, containment, correction, disruption and consequence, then use ranges to choose controls.
Evaluation & assurance6 MIN READ
Product acceptance criteria for non-deterministic systems
Accept an agent against outcome distributions, critical invariants and recovery evidence—not one scripted response or an average score.
Impact measurement6 MIN READ
The hidden total cost of operating an AI agent
Model usage is one line in a wider cost stack that includes integration, evaluation, control, human work, incidents, change and exit.
Impact measurement6 MIN READ
What should appear on an AI impact dashboard?
Give decision owners a balanced view of outcomes, quality, human work, cost, risk and change—with every measure tied to an action.
Impact measurement6 MIN READ
Measure cost per quality-adjusted completion, not cost per token
Connect spending to accepted workflow outcomes by counting retries, review, correction and failures alongside model and platform charges.
Strategy & transformation6 MIN READ
Build, buy or partner for an AI agent? Ask these questions first
Choose a sourcing path by separating the workflow advantage you must own from the capabilities you can responsibly obtain elsewhere.
Impact measurement6 MIN READ
Why AI productivity claims need a baseline
Time saved is not an outcome until the original work, quality, case mix and destination of released capacity are measured on comparable terms.
Evaluation & assurance6 MIN READ
Portable evaluations are protection against platform lock-in
Keep workflow cases, graders and decision rules separate from the platform so alternatives can be compared without rebuilding the standard of proof.
Strategy & transformation6 MIN READ
What a polished agent demo does not tell you
A demonstration shows one possible path. A buying decision needs evidence about representative work, failure, authority, recovery and operation.
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